Returns & Exchanges
Last Updated: September 8, 2026
At Sjoystore, we want you to feel confident in every purchase. If your order isn’t quite right, we’re happy to help with an eligible return or exchange.
Please review the guidelines below before sending an item back.
1. Return Window
You may request a return or exchange within [30 days] of receiving your order.
To be eligible, items must meet all of the conditions below:
- Be unworn and unused
- Be in their original condition
- Have all original tags attached
- Be free from stains, odors, makeup, or other signs of wear
- Be returned in the original packaging where applicable
- Include the original order or proof of purchase
Items that do not meet these requirements may not be accepted.
2. Items That Cannot Be Returned
For hygiene, safety, or other applicable reasons, certain products may be non-returnable.
These may include:
- Final sale items
- Gift cards
- Personalized or customized products
- Items marked as non-returnable at the time of purchase
- Items that have been worn, washed, altered, damaged, or otherwise used
If you’re unsure whether an item qualifies for a return, please contact our customer service team before sending it back.
3. How to Request a Return
To start a return, please contact us at [Insert returns/customer service email] with:
- Your order number
- Name associated with the order
- Item(s) you would like to return
- Reason for the return
- Whether you are requesting a refund or exchange
Our team will provide instructions for completing your return.
Please do not send items to our store or another address unless instructed to do so by our customer service team.
4. Exchanges
If you would like to exchange an eligible item for another size, color, or available product, please contact us within [30 days] of receiving your order.
Exchanges are subject to product availability.
If the requested item is unavailable, we may offer a refund or another available solution.
5. Return Shipping
[Choose and customize one of the following policies before publishing:]
Option A — Customer Pays:
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged.
Option B — Free Returns:
Sjoystore provides free return shipping for eligible returns. Return instructions will be provided after your request is approved.
Option C — Case-by-Case:
Return shipping costs depend on the reason for the return. Please contact our customer service team for details.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging, if applicable
We will review the issue and work with you to arrange an appropriate replacement, exchange, or refund.
7. Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method, unless otherwise agreed or required by applicable law.
Please allow [5–10 business days] for the refund to appear in your account after it has been processed. The actual timing may vary depending on your bank or payment provider.
Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part, a defective product, or applicable law requires otherwise.
8. Sale and Promotional Items
Items purchased during a sale or promotional event may be subject to different return or exchange conditions.
Any special restrictions will be clearly identified at the time of purchase.
Final sale items are not eligible for return or exchange unless required by applicable law.
9. Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible after placing the order.
We cannot guarantee that cancellation or changes will be possible once an order has entered processing or shipment.
If the order has already shipped, you may need to follow our standard return procedure.
10. Gift Returns
If you received a Sjoystore item as a gift and would like to return or exchange it, please contact our customer service team.
Additional information may be required to verify the purchase and determine the available return options.
11. In-Store Purchases
Returns or exchanges for items purchased directly at our physical store may be subject to separate in-store policies.
For assistance with an in-store purchase, please visit us or contact our team.
Sjoystore
217 Tueri Junction
New York, NY 10002
12. Contact Us
If you have questions about a return or exchange, we’re here to help.
Sjoystore
217 Tueri Junction
New York, NY 10002
Email: [Insert returns/customer service email]
Phone: [Insert phone number]
When contacting us about an order, please include your order number so that we can assist you as quickly as possible.
Our Promise
We want your Sjoystore experience to be simple from purchase to delivery and beyond. If something isn’t right with your order, reach out to our team and we’ll do our best to help.